Refund Policy

This refund policy outlines the terms and conditions under which refunds or exchanges may be issued by The Devon Wave Trading Company; trading as The Bagel Shop, Waves Beach Kiosk and Arches Beach Cafe. It is in accordance with applicable UK consumer law, including the Consumer Rights Act 2015, which ensures your statutory rights regarding faulty or misdescribed goods are protected.

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We reserve the right to refuse refunds or exchanges outside the scope of this policy, except where required by law.

• For online orders, refunds or exchanges are only available on the day of pick-up and must be requested immediately by contacting us at hello@wavetrading.co.uk or 01395 891002.

• Refunds will not be issued for any reason after the day of pick-up, except in exceptional circumstances.

• Event-related purchases (e.g., ticketed events) are non-refundable unless the event is canceled by us.

Online Purchases

• For online orders, refunds or exchanges are only available on the day of pick-up and must be requested immediately by contacting us at hello@wavetrading.co.uk or 01395 891002

• Refunds will not be issued for any reason after the day of pick-up, except in exceptional circumstances.

• Event-related purchases (e.g., ticketed events) are non-refundable unless the event is canceled by us.

Refunds requested after the day of purchase or delivery will only be considered in the following circumstances:

• Faulty or Unsafe Food Products: If a food product is found to be unsafe to consume (e.g., spoiled, contaminated) or does not meet food safety standards, we will investigate and issue a refund if necessary.

• Incorrect Order: If we made an error with your order (e.g., missing or incorrect items), please contact us immediately, and we will rectify the issue.

• Non-Consumable Items: If an accessory or non-food item (e.g., merchandise or packaging) is defective or damaged, we will assess the situation and may offer a replacement or refund.

For all exceptions, we require proof of purchase (receipt or order confirmation) and, where applicable, evidence of the issue (e.g., a photo of the product). Please notify us promptly at hello@wavetrading.co.uk or 01395 891002 so we can resolve your concerns as quickly as possible.

At The Devon wave Trading Co, we take immense pride in the quality of our products and services.

Because of this commitment to excellence, refund requests are exceedingly rare, and all customers leave happy and satisfied.

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We strive to ensure every customer has a positive experience, so if you have any concerns, please let us know on the day of your purchase so we can assist you directly.

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Thank you for choosing to eat with us!